Disclaimer

This Disclaimer ("Disclaimer") applies to the platform, website, and services operated by Duare Services Group ("Company", "we", "us"), trading as DSG. By using our home service and taxi booking platform, you acknowledge and accept the disclaimers set forth below.

1. General Disclaimer

The information and services provided on our platform are offered "as is" and "as available." We do not make any warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of the information, services, or materials provided. Use of our platform is at your sole risk.

2. Intermediary Status

Duare Services Group acts as an intermediary connecting users with service providers (technicians, drivers). We do not directly employ all service providers in all cases. We facilitate bookings and payments but do not guarantee the quality, safety, or outcome of services rendered by third-party service providers. Any disputes regarding service quality should be directed to us, and we will use reasonable efforts to assist in resolution.

3. Service Availability

Service availability depends on your location, time, and provider availability. We do not guarantee that a service or taxi will be available at your requested time or location. Fare estimates for taxi services are indicative and may vary based on actual route, traffic, and other factors.

4. Payment Gateway

Payments are processed through Razorpay, a third-party payment gateway. We are not responsible for any issues arising from Razorpay's systems, including but not limited to transaction failures, delayed refunds, or technical glitches. Razorpay's terms and privacy policy apply to payment transactions. We recommend reviewing Razorpay's documentation at razorpay.com.

5. No Professional Advice

Our platform provides home repair and taxi booking services. We do not provide professional legal, medical, financial, or technical advice. Any information on the platform is for general informational purposes only.

6. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services (e.g., maps, OTP). We are not responsible for the content, privacy practices, or availability of such third parties. Your use of third-party services is subject to their respective terms.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Duare Services Group, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of the platform, including but not limited to loss of data, loss of profits, service interruptions, or any harm resulting from the acts or omissions of service providers. Our aggregate liability shall not exceed the amount paid by you for the specific transaction in question.

8. User Responsibility

You are responsible for providing accurate information when booking services. You are responsible for ensuring that your use of our platform complies with applicable laws. We shall not be liable for any loss or damage resulting from your failure to provide correct information or from your misuse of the platform.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, strikes, pandemics, or failure of third-party services (including payment gateways).

10. Jurisdiction

This Disclaimer shall be governed by the laws of India. Any legal action arising from or relating to this Disclaimer or the platform shall be subject to the exclusive jurisdiction of the courts in India.

11. Contact

Duare Services Group
Email: info@duareservices.com
For queries, visit our Contact page.