Refund and Return Policy

Duare Services Group | Last updated: February 20, 2026

This Refund and Return Policy ("Policy") describes the refund process for services and taxi bookings made through Duare Services Group ("we", "us"), operating as DSG. All payments are processed through Razorpay. This Policy is framed in accordance with the Consumer Protection Act, 2019 and payment gateway requirements.

1. Refund Eligibility

Home Services:

  • Before service: If you cancel before a service provider is assigned, you are eligible for a full refund.
  • Service provider assigned but not started: Partial refund may be applicable after deducting a cancellation fee.
  • Service completed: No refund for completed services. If you are dissatisfied, please contact us—we may offer remedial service at our discretion.
  • Service not rendered: If we are unable to provide the service (e.g., no availability), full refund will be processed.

Taxi Bookings:

  • Before driver assigned: Full refund on cancellation.
  • Driver assigned/en route: Cancellation may attract a fee; remaining amount refunded.
  • Ride completed: No refund. Fare disputes may be raised within 24 hours.
2. Payment Gateway – Razorpay Refund Process

Refunds are processed through Razorpay to the original payment method:

  • Processing time: Refunds typically take 5–7 working days to reflect in your account, depending on your bank or card issuer.
  • Source refund: Refunds are credited to the same payment method used (e.g., UPI, card, net banking).
  • Partial refunds: Supported where applicable (e.g., cancellation after partial service).

Razorpay does not charge a processing fee for refunds. However, the original transaction fee and GST paid at the time of payment are non-reversible.

3. Exceptions – Razorpay Limitations

In certain cases, automatic refunds to the original payment method may not be possible (e.g., some UPI/IMPS modes, NRE accounts). In such instances, we may request alternate bank account details from you and process the refund manually with Razorpay support. You will be contacted at info@duareservices.com if this applies.

4. How to Request a Refund

To request a refund:

  1. Email us at info@duareservices.com with your booking ID, phone number, and reason for refund.
  2. Alternatively, use the Contact page or in-app support.
  3. We will verify your request and process the refund within 5–7 business days of approval.
5. No Return of Physical Services

Our services (home repairs, taxi rides) are experiential and cannot be "returned" like physical goods. Refunds are processed only as per the eligibility criteria above.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank/card issuer without first contacting us, we may contest the claim with supporting evidence. We encourage you to contact us first at info@duareservices.com to resolve any payment concerns.

7. Consumer Rights

Nothing in this Policy limits your statutory rights as a consumer under the Consumer Protection Act, 2019. You may approach the appropriate consumer forum for redressal if applicable.

8. Changes to This Policy

We may update this Policy from time to time. The "Last updated" date will be revised. Continued use of our services constitutes acceptance of the updated Policy.

9. Contact

Duare Services Group
Email: info@duareservices.com
For refund requests and queries, visit our Contact page.