Privacy Policy

Duare Services Group | Last updated: February 20, 2026

This Privacy Policy describes how Duare Services Group ("we", "us", "our"), operating under the brand DSG, collects, uses, stores, and protects your personal data when you use our home service and taxi booking platform. We are committed to complying with applicable Indian laws including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

1. Data Fiduciary

Duare Services Group, with its registered contact at info@duareservices.com, acts as the Data Fiduciary for all personal data collected through our platform. We process your data in accordance with the principles of purpose limitation, data minimisation, and accuracy.

2. Information We Collect

Personal Data: We collect information you provide when booking services, including:

  • Phone number (for OTP-based authentication)
  • Name (if provided)
  • Service address and location details
  • Contact phone number for service coordination
  • Service preferences, descriptions, and preferred date/time
  • For taxi bookings: pickup and destination addresses, coordinates

Payment Data: Payments are processed securely through Razorpay. We do not store your card numbers, CVV, or full card details. Razorpay collects and processes payment information in accordance with RBI guidelines and PCI-DSS standards.

3. Legal Basis and Purpose of Processing

We process your data for:

  • Consent: When you use our platform, you consent to the collection and processing of data necessary for providing our services.
  • Contract Performance: To fulfil your service and taxi bookings.
  • Legitimate Interests: To improve our services, prevent fraud, and ensure platform security.
4. How We Use Your Information

Your information is used to: provide and manage bookings; verify your identity via OTP; communicate with you about services; share necessary details with service providers (technicians, drivers) for job completion; process payments through Razorpay; maintain records as required by law; and improve our platform and customer experience.

5. Data Sharing and Disclosure

We share data only as necessary:

  • Service Providers: Technicians and drivers receive your address, contact number, and service details to fulfil bookings.
  • Payment Gateway: Razorpay processes payments. Their privacy policy applies to payment data: razorpay.com/privacy
  • Legal Obligations: We may disclose data if required by law, court order, or government authority.

We do not sell your personal data to third parties.

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (including tax and accounting requirements), and resolve disputes. Booking and payment records may be retained as per applicable Indian laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure access controls, and secure hosting. Payment data is handled by Razorpay in compliance with PCI-DSS standards.

8. Your Rights Under DPDP Act

You have the right to:

  • Access your personal data
  • Correct or update inaccurate data
  • Erase your data (subject to legal retention requirements)
  • Withdraw consent where processing is consent-based
  • Nominate a representative for data rights

To exercise these rights, contact us at info@duareservices.com.

9. Cookies and Tracking

We use session cookies for authentication and to maintain your login state. We do not use tracking or advertising cookies. You may configure your browser to reject cookies, but this may affect platform functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date will be revised. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Grievance Officer

For any privacy-related complaints or queries, contact our Grievance Officer at info@duareservices.com. We will endeavour to respond within 30 days as per applicable guidelines.

12. Contact

Duare Services Group
Email: info@duareservices.com
For general inquiries, visit our Contact page.